Launched & handed over
AI Signals
Launched crypto membership payments and affiliate distribution in approximately four months, from discovery through launch and handover.
Read the AI Signals case studyDubai · Open to product, delivery & operations opportunities
Michael Chaybeh — Product & Delivery Leader
Customer discovery. Technical delivery. Stronger teams.
I turn customer needs into practical products, align technical teams, and lead delivery from discovery through QA, user acceptance testing and handover. My experience spans payment integration, Web3 infrastructure, customer operations, commercial partnerships and professional training.
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Selected results
US$11.7M raised
Led StreamCoin’s ICO as appointed CEO.
~150K registrations
AngryMonky NFT marketplace registrations with connected wallets over six months; ~30K monthly active traders and ~100 creators. Monthly active meant at least one trade that month.
2–4-hour responses
Typical support response time following operational improvements.
Selected delivery stories
Infrastructure delivered; presale not activated at handover
Web3PayHub
Delivered modular token-launch infrastructure. A premium implementation passed UAT 45 days after kickoff, following audit remediation; customer presale activation was a separate milestone.
Read the Web3PayHub case studyLaunched
AngryMonky NFT marketplace
Reached approximately 150,000 registrations with connected wallets, 30,000 monthly active traders and 100 creators over six months. Monthly active meant trading at least once that month.
Read the AngryMonky NFT marketplace case studyImplemented across eight active projects
Customer support transformation
Improved typical response times to 2–4 hours and reorganised support from 16 staff to eight while maintaining coverage and a 48-hour customer-update commitment.
Read the Customer support transformation case studyCurrent venture work
Blockchain Central · Web3PayHub
I lead customer discovery, proposals and delivery coordination across Blockchain Central and Web3PayHub.
Blockchain Central
Enterprise blockchain and token launch infrastructure for scalable Web3 adoption.
blockchaincentral.aeHow I contribute
Product discovery & prioritisation
Customer interviews, feasibility reviews, MVP scope and evidence-based trade-offs.
Delivery & quality
Cross-functional coordination, change control, independent QA and acceptance decisions.
Operations & team development
Clear ownership, service standards, practical training and regular performance reviews.
Commercial & AI-enabled workflows
Discovery-led proposals and partnerships, plus internal AI workflows with technical and business review.
Speaking
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